Virgin Atlantic Retail Therapy

INFORMATION

Duty-free allowances*

Antigua 200 cigarettes, or 50 cigars, or 250g rolling tobacco

Barbados No tobacco allowance

Canada (18+) 200 cigarettes, 50 cigars, or 200g rolling tobacco. 12 vaping containers (max 120ml liquid or 120g solid) Gifts over $60 CAD are taxed on the excess amount. (excl. alcohol, tobacco, vaping products, and advertising materials) 1.5 litres of wine, or 1.14 litres of spirits, or 8.5 litres of beer (must meet minimum age requirements)

Grenada 200 cigarettes, or 50 cigars, or 250g rolling tobacco

India 100 cigarettes, or 25 cigars, and 125g for tobacco

Jamaica 200 cigarettes, or

Maldives 200 cigarettes, or 25 cigars, or 250g rolling tobacco

Mexico 200 cigarettes, or 25 cigars, or 200g rolling tobacco

Nigeria 200 cigarettes, or 50 cigars, or 200g rolling tobacco

50 cigars, or 230g rolling tobacco

Cigarettes

and tobacco

300ml of perfume. All other goods limited to EC$300

Merchandise valued up to $500 is tax-free

60ml of perfume

170ml of perfume, or 340ml of eau de toilette $500 for Jamaicans and residents

Goods for personal use (one laptop allowed per traveller). Gifts and souvenirs to the value of Rs15,000

170ml of perfume

Goods to the value of MRf10,000

284ml perfume. Gifts to the value of NGN50,000

Gifts up to a value of BD$100

(excluding jewellery, electronics and luxury goods)

Fragrance and gifts

1 litre of wine or spirits

1 litre

Wine and spirits prohibited

3 litres of spirits (liquor, beer, etc.) and 6 litres of wine

1 litre of wine or spirits

2 litres of spirits or wine

1 litre spirits and 1 litre wine

1 litre of wine or spirits

Fragrance and gifts Alcohol Alcohol Cigarettes

St Vincent and The Grenadines 200 cigarettes, or

Trinidad and Tobago 200 cigarettes, or 50 cigars, or 250g rolling tobacco

Saudi Arabia 400 cigarettes

South Africa 200 cigarettes, or 20 cigars or 250g rolling tobacco

South Korea 200 cigarettes

UAE 200 cigarettes, or 50 cigars, or 500g rolling tobacco

UK 200 cigarettes, or 100 cigarillos, or 50 cigars, or 250g tobacco, or a combination of these

US 200 cigarettes, or 100 cigars

50 cigars, or 225g tobacco

(inc. minced/pressed tobacco for pipes, tumbâk, or hookah molasses)

and tobacco

Gifts up to the value of US$250

Personal effects and gifts to the value of SAR3000

60ml perfume. Goods up to the value of USD 600

For trips over 72 hours: Gifts and other goods up to a value of $800 for U.S. residents, and $100 for non-U.S. residents

250ml eau de toilette plus 50ml perfume. Other goods to the value of ZAR/R5,000

Goods to the value of AED3,000

Goods including souvenirs up to £390

Goods up to the value of TT$3,000

Any funds exceeding SAR60,000 or its foreign equivalent must be declared

Additional goods up to R12,000 are charged 20% duty

Wines or spirits not exceeding 40oz in total

Wine and spirits are prohibited

4 litres of spirits over 22%, or 9 litres of sparkling wine/ alcoholic drinks up to 22%.

1 litre spirits and 2 litres of wine

Alcohol up to 1 litre (valued under 400 USD)

4 litres wine, or 4 litres or 48 cans of beer

1 litre of alcoholic beverage

1.5 litres (opened bottles) visitors

(Can be split, e.g. 2 litres of spirits &

Minors under 19: Not allowed alcohol or tobacco

4.5 litres of fortified wine (both half your allowance)

Medication must be accompanied by a prescription

Non-residents aged 21 or older

* These allowances are just a guide to what local customs authorities will allow into each country, free of duty. While we have made every effort to ensure accuracy, printing errors and omissions may exist and amounts quoted could be subject to change without prior notice. We advise that you check with the local customs authorities for the most up-to-date information.

The small print PLEASE NOTE

We make every effort to ensure that our pricing and product descriptions are accurate. Any typographical, clerical, or other error or omission in the magazine or on the order.virginatlantic.com website shall be subject to correction without any liability on Tourvest or VAA’s part. We reserve the right to make alterations without prior notice. Products are not shown to scale. We apologise if, due to space restrictions, your first choice of product is not available. In the event we are out of stock on board we may substitute with a similar product or offer an alternative. If you have a connecting flight and are looking to purchase liquids, aerosols and/or gels over 100ml, please inform the crew prior to any transaction. The warranty on any item purchased does not cover/include batteries. All pre-ordered goods are available at order.virginatlantic.com for collection on board. All offers are subject to availability. CUSTOMER RETURNS POLICY For returns and/or cancellations we must receive the products back from you: (a) within 14 days of your notification; (b) with the original receipt or delivery note; (c) with a covering letter (specifying your order number, order date, delivery address, contact details, details of the defect (if any) and whether you require a refund/exchange/repair as may be applicable); and (d) in an unused condition with the original product packaging intact. We are not liable for returned products lost or damaged in transit. Proof of postage does not constitute proof of receipt of delivery to us. You are obliged to take reasonable care to ensure that the products returned are not damaged in transit and, if appropriate, arrange suitable shipping insurance. We will, within 14 days of the products being received by us, refund to the same method of payment initially used the reasonable costs of delivery of products returned to us in the event of the product being defective due to ‘out of box failure’, or manufacturing defects. Goods ordered for home delivery via a Virgin Retail Therapy voucher at order.virginatlantic.com may only be exchanged or replaced with goods of the same value. We do not offer replacements for defective or unwanted fragrances in the interests of hygiene. You will be issued a full refund instead. Pre-ordered goods cannot be replaced or exchanged on board a flight and must be returned per the

returns process outlined above. If you are not entirely satisfied with the quality, type, content, taste, or other items ordered via the pre-order or on board service, our customer services department will refund you in full. Please return all unused or faulty goods by registered post to: Tourvest Duty Free UK Ltd, Unit 15, Felthambrook Ind. Est, Feltham, TW13 7DU. NON/PARTIAL DELIVERY OF GOODS If all or part of your pre-order is not delivered to you during your flight, email: support@order.virginatlantic.com or telephone: +44 (0)344 933 1074 during UK business hours Monday-Friday, stating your flight details, pre-order reference number and details of the missing goods. Please contact our customer service team for refund of items not delivered on board. Due to customs restrictions we regret no goods can be sent to customers from Virgin Atlantic Airways or the Duty Free Supplier once the flight has landed. PAYMENT METHODS All flights are cashless, with no cash being accepted on board. We accept the following cards: VISA, MASTERCARD & AMERICAN EXPRESS, APPLE PAY and contactless payments, up to £45. Card payments are accepted up to £500. One transaction per card per customer. Card payments will appear on your payment card statement as ‘Virgin Retail Therapy’. Transactions will be effected in £ sterling (GBP) and may be converted by your card issuer into your home currency. Inflight products, including those advertised in this magazine, are offered for sale by Virgin Atlantic Airlines acting as agent for Tourvest Duty Free (UK) T/A Tourvest Retail & Catering, Unit 15, Felthambrook Industrial Estate, Middlesex, TW13 7DU. For customer service and full terms and conditions please visit: order.virginatlantic.com.

BUY BEFORE YOU FLY AT ORDER.VIRGINATLANTIC.COM AND ORDER FOR DELIVERY TO YOUR NEXT FLIGHT

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