High Life Shop Boutique

ALLOWANCES & INFORMATION

TERMS & CONDITIONS

CONTACT US Customer service commitment: As we want you to enjoy your purchases from High Life Shop , we are happy to refund or exchange unwanted items within 28 days of your receipt of them. Any defective items can be refunded within 28 days of receipt, or repaired/replaced within six months of receipt. Please see clause 8, opposite, for more details. We regret that we are unable to exchange or refund items on board in vouchers where vouchers have been used for payment. Your statutory rights are not affected. Enquiries, returns and complaints: See clause 8, opposite, for our returns policy. For general comments, enquiries and returned High Life Shop items, contact: support@highlifeshop.com.

TERMS AND CONDI T I ONS FOR HI GH L I FE SHOP Inflight products, including those advertised in this magazine, are offered for sale by British Airways Plc acting as Agent for Tourvest Duty Free (UK) Limited T/A Tourvest Retail Services of Suite 6F, Gatwick House, Peeks Brook Lane, Horley RH6 9ST, United Kingdom. For customer services information please refer to the “Contact Us” section opposite or at highlifeshop.com. The order you place with High Life Shop will be subject to these Terms and Conditions – please read them carefully. In these Terms and Conditions, the UK means England, Northern Ireland, Scotland, Wales, Isle of Man, Channel Islands and BFPO addresses. 1 . INTRODUCT I ON These Terms and Conditions are published by Tourvest Duty Free (UK) Ltd T/A Tourvest Retail Services (“TRS”, “we”, “us”, “our”) on behalf of British Airways Plc (“BA”) and may be varied in accordance with clause 12. Tourvest, of Suite 6F Gatwick House, Peeks Brook Lane, Horley RH6 9ST, is a company registered in England and Wales (Company number 05034988 VAT number 832 756 514). If you have any comments or questions about any aspect of High Life Shop , please contact us using the methods shown in our "Contact Us" section opposite. 2. PL AC ING AN ORDER 2.1 To purchase High Life Shop goods (the “Goods”), just: ask a crew member once the High Life Shop service commences on board; or place an order at our website highlifeshop.com (all new customers must register to purchase); or place an order using the telephone numbers opposite; (each referred to as a “Request” in these Terms and Conditions). A Request is an offer by you which, if accepted by us, becomes a legally binding agreement by you and us. 2.2 Other than on board, no Request shall be deemed to be accepted by us unless and until it is confirmed in writing (including email) by us and payment in full in cleared funds has been received by us from your payment card. We reserve the right to decline any Request. 2.3 You are responsible for accurately specifying the terms of your Request. If, due to any variation in price of the Goods, the price of the Goods is different from that set out in your Request, we will discuss this with you prior to processing your order in accordance with clause 2.2 above. 2.4 Online Requests are limited to ten items. Goods are sold for personal use only and not for resale. 2.5 Pre-order Goods are available for purchase and delivery on selected flights. 2.6 You can pre-order Goods for delivery on flights up to three months before your flight date, and no later than five days before the UK scheduled flight departure date. 2.7 Avios can be collected on Goods purchased from the High Life Shop on board or for all online and inflight pre-order purchases delivered on board. To collect Avios on onboard purchases, you must present your Executive Club card membership number, either on a plastic card, a digital card or a printout, to the cabin crew member when you pay. To collect Avios on pre-order purchases, you must present your Executive Club card to the cabin crew member delivering your order. Avios are awarded in accordance with the BA Executive Club terms and conditions, available at ba.com. 3. PRODUCT AVA I L AB I L I T Y AND DESCR IP T I ONS 3.1 We take care to ensure that all product information and pricing in respect of the Goods featured in the High Life Shop magazines and website are accurate. However, our Goods are continually updated and the images, specifications and prices may change. The representation of colours in the magazine and particularly online may vary from the actual colours. Goods shown may not be to scale and we are unable to guarantee their size. Products are propped for size and to show usage – unless specified, props are not included. 3.2 All Goods are subject to availability. In the event that your chosen Goods are not available we will suspend your Request and notify you accordingly. If we have already processed your payment, you can choose either (1) a full refund or (2) to receive the Goods when they become available again (unless they are not going to come back into stock, in which case, only a refund will be available). 3.3 If all or part of your Goods purchased via the pre-order service are not delivered or are incomplete then please contact us using the methods shown opposite. We regret that we are unable to exchange or refund pre-ordered items on board. 4. ERRORS AND OMI SS I ONS We have made reasonable endeavours to ensure the information is correct at the time of writing. Any typographical, clerical or other error or omission in the High Life Shop magazines and/or website shall be subject to correction without any liability on our or BA’s part. 5 . PR I CE 5.1 The price of the Goods will be the price set out in High Life Shop magazine and/or website (or such price as otherwise notified to you in accordance with clause 2.2). 5.2 We reserve the right to change the prices quoted in the High Life Shop magazine and/or website at any time. Where used, “RRP” means the recommended retail price on the high street in the UK. 5.3 Prices for Goods in the High Life Shop magazines and/or website are shown in £sterling and, where applicable, are inclusive of UK VAT. 5.4 Card payments will appear on your payment card statement as “British Airways in Flight Sales”. Transactions will be effected in £sterling (GBP) and may be converted by your card issuer into your home currency. We have no control over and take no responsibility for the rate of exchange used by your card provider, nor over any transaction fee which may be applied by the card provider. 6. CARD PAYMENTS Long-haul flights: We accept all major charge and credit cards including Visa Debit, and major currencies in notes. We cannot accept Solo, Electron, Maestro Debit, Apple Pay, contactless payments, personal cheques, pre-paid cash or currency cards. Short-haul flights: We accept Apple Pay, contactless payments and all major charge, debit and credit cards. We cannot accept cash, Solo, Electron, Maestro Debit, JCB and Diners Club, personal cheques, pre-paid cash and currency cards. By presenting us with a payment card or details thereof, you confirm that (i) your use of the card to pay for Goods specified in the Request is authorised and (ii) that you authorise us to take payment of the full price of the Goods and all other amounts due such as delivery charges. We will confirm such other amounts with you by telephone or email prior to taking payment. 7. PRE-ORDER DEL I VERY 7.1 You can pre-order Goods by asking a member of the crew on board, via our website highlifeshop.com or by calling our Customer Services. 7.2 All purchased Goods will be delivered directly to your seat. All pre-ordered Goods are available for delivery on board the flight you have selected. 7.3 Please allow five days before your flight to place inflight orders (either online, via a crew member or Customer Services). 7.4 All pre-order transactions need to be paid for at the time of purchase on board, online or via telephone. 7.5 No delivery charge for pre-order Goods is applied. However, please note that should you return unwanted Goods or cancel your order (in accordance with clauses 8.1 and 8.4 respectively), the cost of returning any/all of the unwanted Goods will be borne wholly by the customer.

Postal information: If you are within the UK: FREEPOST HIGH LIFE SHOP. Telephone: 0345 6000 757 (up to 10p/min). If you are outside the UK: British Airways High Life Shop, PO Box 4734, Slough SL3 3HU. Telephone: +44 (0)370 241 0777. Our office is open Monday-Friday between the hours of 09:00 and 18:00 (UK time) except UK public holidays. High Life Shop operates on all BA flights excluding domestic, certain short European flights and long-haul multi-sector services. For our Complaints Handling Policy, please see Terms and Conditions at highlifeshop.com.

7.6 Proof of purchase will be required in order to receive your Goods and should be presented to the crew member on board. Goods are held at our risk until they have been received by the customer, at which point in time, the risk passes to the customer. 8. RE TURNS AND CANCELL AT I ONS Unwanted goods 8.1 Subject to clause 8.5 and 8.8, we will refund or exchange any unwanted Goods within 28 days of your receipt of them provided that you notify us of your intention within that time. Notification of your intention to cancel should be made to us in a clear statement, either by completing and returning the Cancellation Form (which can be downloaded from highlifeshop.com/cancellation) to support@ highlifeshop.com; if you are in the UK: FREEPOST HIGH LIFE SHOP; or by calling 0345 6000 757 or if you are outside the UK: British Airways High Life Shop , PO Box 4734, Slough SL3 3HU; +44 (0)370 241 0777. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Faulty goods 8.2 Subject to clause 8.5 and 8.8, if when you receive them, Goods are faulty or are not as described, we will offer you: 8.2.1 if you notify us within 28 days of receipt: the choice between a full refund, repair or replacement; or 8.2.2 if you notify us between 29 days and six months following receipt: either a repair or a replacement. 8.3 Please note that Goods shall not be considered faulty where a defect is due to wear and tear or wilful damage by or negligence of anyone other than us, our contractors or agents. Cancellations 8.4 Subject to clause 8.5 and excluding Goods which have been personalised or customised to your order, Goods which deteriorate or perish rapidly, Goods which were sealed for hygiene reasons (notably, items of jewellery and earrings) and have been unsealed post-delivery, and audio and video recordings that were sealed and have been unsealed post-delivery, you are legally entitled to cancel your Request for any reason by notifying us in writing at any time up until 14 days following receipt of the Goods. We will then either (i) refund the value of the Goods to your payment card or, if you prefer and if possible, (ii) replace the Goods with alternative goods up to the value of the returned Goods. For all returns and cancellations 8.5 For returns and/or cancellations under clauses 8.1 to 8.4, we must receive the Goods back from you: (a) within 14 days of your notification; (b) with the original receipt or delivery note; (c) with a covering letter (specifying your order number, order date, delivery address, contact details, details of the fault (if any) and whether you require a refund/exchange/repair as applicable); and, in the case of returns under 8.1 and 8.2, and cancellations under 8.4, save for any product disruption caused by the reasonable (i.e. the level that would be reasonably allowed in a shop) handling of the goods for the purpose of establishing the nature, functioning and characteristics of the Goods, the Goods must be: (d) in an unused condition with their original packaging intact. 8.6 We are not responsible for returned Goods that are lost or damaged in transit. Proof of postage is not proof of receipt by/delivery to us. You should take reasonable care to ensure that the Goods returned are not damaged in transit and if appropriate arrange suitable insurance. 8.7 Should you return the Goods to us under the provisions in clause 8.2, and you have complied with the provisions specified in clause 8.5, we will, within 14 days of the Goods being received by us, refund back to the same medium of payment initially used, the reasonable costs of delivery of Goods back to us. 8.8 We regret that we are unable to offer replacements for faulty/unwanted fragrances. In such cases, a refund will be offered. 8.9 Our returns & cancellations policy is based on your statutory rights. 8.10 Pre-order goods cannot be replaced or exchanged on board and should be returned following the returns policy outlined above under clauses 8.1 and 8.2. 9. L I AB I L I T Y 9.1 Subject to clause 8.2, neither we nor BA shall be liable for any loss or damage (in contract, negligence or otherwise) where the loss or damage is an indirect result of any breach of a legal duty of care owed to you by us. 9.2 We shall have the right to suspend or cancel our obligations (without liability to you) in whole or in part if we are delayed or prevented from carrying on our business or any of our obligations under these Terms and Conditions due to any circumstance beyond our reasonable control. 9.3 Nothing in these Terms and Conditions shall be deemed to have given you a licence or any other rights to use the intellectual property rights owned by or licensed to us, including those created by us in the course of performance of our obligations. 9.4 No third party (excluding any member of the BA group, who shall have such benefit and right) shall have the benefit of or the right to enforce these Terms and Conditions under the Contracts (Rights of Third Parties) Act 1999 or otherwise. 9.5 These Terms and Conditions set out the entire agreement and understanding between you and us in connection with the sale of the Goods. You agree that you have not entered into this agreement in reliance on any representation made by or on behalf of BA except in so far as contained in these Terms and Conditions. 9.6 Nothing in these Terms and Conditions excludes or limits our liability for fraudulent misrepresentation or for death or personal injury caused by our negligence. 10. L AW AND JUR I SDI CT I ON These Terms and Conditions shall be subject to English law and the parties hereby submit to the exclusive jurisdiction of the English courts. 1 1 . DATA PROTECT I ON If you place an order with High Life Shop , Tourvest Duty Free (UK) Ltd T/A Tourvest Retail Services and British Airways Plc may record your personal details. Your data will be used principally to provide you with the goods and/or services you have purchased. We retain the data you provide from time to time, including data we collect when you place an order or use our products and services. Your data may be used for the following purposes: accounting; billing and audit; credit or other payment card verification; security (including fraud and crime prevention); administrative and legal purposes (including debt recovery); systems testing, maintenance and development; and customer relations to help us in any future interactions with you, for example, to manage your requirements and preferences. For these purposes we may disclose your data to any of the following: companies in the British Airways group; other companies involved in providing you with the goods and/or services you have ordered (including our payment gateway service provider, logistics providers and customer service agents); data processing companies; our technology suppliers; government and enforcement agencies; and credit and charge card companies. This may involve sending your data outside the European Economic Area. For our detailed privacy policy please refer to highlifeshop.com. You may also contact privacy@highlifeshop.com regarding any queries or complaints about your personal information. 12. VAR I AT I ON We reserve the right to change these Terms and Conditions at any time. Any revised version will govern Requests and our relationship with you, from the time at which it is posted on the highlifeshop.com website.

TA X-FREE ALLOWANCES* Duty-free and tax-free allowances for spirits and tobacco will not be available within the UK and EU. Please check local duty-free and tax-free allowances as British Airways cannot accept any liability.

Travelling to

The UK & EU from EU countries

200 cigarettes or 100 cigarillos or 50 cigars or 250g tobacco or combination of these The UK & EU from non-EU countries

Canada

United States

Hong Kong

Australia

Maldives

Singapore

Cigarettes & Tobacco

Nil (providing tax was paid in the country and they are for your own use)

200 cigarettes or 50 cigars or 200g rolling tobacco

200 cigarettes or 100 cigars

19 cigarettes or 1 cigar or 25g tobacco

25 cigarettes or 25g tobacco or cigars

200 cigarettes or 25 cigars or

None

250g of tobacco

Spirits

Nil (providing tax was paid in the country and they are for your own use)

1 litre

1.5 litres of wine or 1.1 litres of liquor or 8.5 litres of beer

1 litre alcoholic drinks

1 litre of alcohol over 30% volume. No duty on drinks with <30% alcohol content

2.25 litres of alcoholic drinks 1

Prohibited

1 litre

Fragrances

Reasonable quantity

50ml perfume & 250ml EDT

Reasonable quantity

Variable

Reasonable quantity

Articles for personal hygiene and clothing, not incl. fragrance or fur apparel Other goods to value of A$900 (A$450 if under 18)

Reasonable quantity

Variable

Gifts & general goods

No restrictions

£390

Variable

Goods of up to US$800 (residents) or US$100 (non residents))

Variable

Goods to value of MRf6,000

Goods to S$600 (if out of country >48 hours); S$150 (if <48 hours)

Travelling to

Brazil

Japan

United Arab Emirates

Barbados

Malaysia

Oman

India

China

Cigarettes & Tobacco

200 cigarettes or 25 cigars or 250g of rolling tobacco

400 cigarettes or 100 cigars or 500g of tobacco or 500g combination of these

400 cigarettes & 50 cigars & 500g of tobacco

None 2

200 cigarettes or 225g of tobacco

400 cigarettes

2 litres spirits or wine 100 cigarettes or 25 cigars or 125g rolling tobacco

100 cigarettes & 100 cigars & 500g of tobacco

Spirits

24 units of alcohol with maximum allowance of 12 per category of alcohol

1 litre wine and 1 litre beer

4 litres of wine or spirits or 48 cans of beer

1 litre spirits or wine 1 litre

Up to 2 litres or 24 cans of alcoholic drinks (non-Muslims over the age of 21)

1.1 litres of alcoholic drinks with 12% or more alcoholic volume

Fragrance not exceeding MYR400 1 portable electronic item for personal care. Other goods to value of RM400

Nil

Reasonable quantity

Reasonable quantity

Fragrances

60ml

60ml

100ml perfume

Reasonable quantity

Gifts & general goods

10 toiletry items including cosmetics. 3 of the following: watches, toys, games or electronic items

200,000 YEN

AED 3,000

Bds$100

Variable

Rs 8,000

Articles up to ¥5,000 for

Chinese residents and up to ¥2,000 for non-residents

If you have any more than the above allowances, you must declare the goods. If you do not, you are breaking the law and may be prosecuted. 1 Customers travelling to and from Australia should only purchase spirits on the second leg of their journey to avoid confiscation in the Far East. 2 Customers cannot take cigarettes into Barbados unless they pay the duty.

NEED TO KNOW. . . Transfer passengers travelling with liquids

If you buy any individual liquid, gel or cream products of more than 100ml on board a flight and are transferring onto another flight, then ask a member of crew to place your purchases and receipt inside a security tamper evident bag, which must be sealed. A number of countries have individual restrictions on liquids. British Airways cannot accept liability for any products opened or confiscated during transit or disembarkation. Out of stock? Visit highlifeshop.com, where you will be able to choose from a fantastic range of products and have them delivered to your seat on board or to your doorstep (if UK resident). In the unlikely event that your purchase is faulty, we offer a six-month quality guarantee from the date of purchase. Alcohol, tobacco and other selected products are available for pre-order service only, and not via the home delivery service**. For terms and conditions, see page opposite. Easy ways to pay on board Long-haul flights: We accept all major charge and credit cards including Visa Debit, and major currencies in notes. We cannot accept Solo, Electron, Maestro Debit, Apple Pay, contactless payments, personal cheques, pre-paid cash or currency cards. Short-haul flights: We accept Apple Pay, contactless payments and all major charge, debit and credit cards. We cannot accept cash, Solo, Electron, Maestro Debit, JCB and Diners Club, personal cheques, pre-paid cash and currency cards. Please ask crew for exchange rates. Cards for purchases will be accepted up to the preset limits advised by the credit card companies. At the request of the credit card companies, crew may ask you to present your passport and ticket as a general security measure. Please note we do not accept several high value notes such as €500 notes. Please ask a cabin crew member if you have any questions. Please note: we may pass your address details to a third-party company in order for them to contact you if there are any problems with processing your credit card transaction. *The allowances stated are given as a guideline and can change without notice. At the time of writing, countries of the EU are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom (excluding the Channel Islands). **Please note that passengers under the age of 18 years are not entitled to an alcohol/tobacco-related allowance.

© 2020 Cedar Communications Ltd. cedarcom.co.uk CEO Clare Broadbent Finance director Jane Moffett Acting editor Cate Langmuir Sub editor Lucy King Art editor Salman Naqvi Account manager Claudine Harbour Production director Vanessa Salter Business and compliance director Karen Huxley TOURVEST RETAIL SERVICES: Head of buying and marketing Sarah Strangeway Account manager Lorraine Yarnley Marketing manager Anna Dolecka Marketing executive Alica Miremadi High Life Shop and the products featured within the magazine have been compiled on behalf of British Airways by Tourvest Retail Services (UK) Ltd. info@tourvestretail.com. Printed in the UK by YM Chantry. Material in this publication may not be reproduced in any form without permission. Requests for permission should be made in writing to the Syndications manager, Cedar Communications Ltd, 85 Strand, London WC2R 0DW. Editorial material and opinions expressed in High Life Shop do not necessarily reflect the views of British Airways, Tourvest Retail Services (UK) Ltd or the publisher. Cedar believes in the highest standards of journalistic integrity. Please email karen.huxley@ cedarcom.co.uk with any comments. British Airways, Tourvest Retail Services (UK) Ltd and the publisher do not accept responsibility for the advertising content. Products and services mentioned are subject to change without prior notice. Every effort is made to ensure contents are correct at time of going to press. BA HIGH LIFE SHOP CUSTOMER SERVICE Telephone 0345 6000 757 Email support@highlifeshop.com Web highlifeshop.com

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